Shipping Policy

Effective Date: January 2026
Last Updated: April 2026

At TinyCraft Creations LLC ("Tinycraft", "we", "us", "our"), we're committed to delivering your order safely and efficiently. This Shipping Policy explains our shipping methods, costs, delivery times, and related procedures.

1. Where We Ship

We ship worldwide to most countries. Some remote locations or countries with import restrictions may have limited shipping options or may not be serviceable.

If your country is not available at checkout, please contact us at contact@tinycraft.co and we'll do our best to accommodate you.

2. Shipping Origins and Delivery Times

To ensure fast delivery, we ship from multiple fulfilment centres around the world:

• United States: Ships from Kentucky, USA. Estimated delivery: 4–7 business days.
• United Kingdom: Ships from Spain, Belgium, or Asia. Estimated delivery: 4–7 business days.
• Europe: Ships from Spain, Belgium, or Asia. Estimated delivery: 4–7 business days.
• Canada: Ships from Asia via FedEx Canada. Estimated delivery: 4–9 business days.
• Australia: Ships from Perth or Asia. Estimated delivery: 4–7 business days.
• Asia: Ships from Asia. Estimated delivery: 3–7 business days.
• Rest of World: Ships from Asia. Estimated delivery: 4–12 business days.

Please Note:

• Delivery times are estimates and begin after your order has been processed and shipped
• Delivery times are calculated in business days (Monday–Friday, excluding public holidays)
• Actual delivery times may vary based on carrier performance, customs processing, and factors beyond our control

3. Order Processing Time

Orders are typically processed within 1–2 business days after payment is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak periods (holidays, promotions), processing times may be slightly longer.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

• Delivery destination
• Order weight and dimensions
• Shipping method selected

Free Shipping: We may offer free shipping on qualifying orders. Details will be shown at checkout.

5. Customs, Duties, and Taxes

Orders to the following regions include VAT and customs duties:

• United Kingdom
• Europe (EU countries)
• Canada
• Australia
• Asia

For these regions, you will not be charged additional fees upon delivery.

Orders to the Rest of World:

International orders may be subject to import duties, taxes, and customs fees imposed by your country. These charges are the recipient's responsibility.

If you refuse delivery or fail to pay customs charges, the package may be returned or destroyed and we may not be able to issue a refund.

6. Tracking Your Order

Once your order ships, you will receive:

• Tracking number
• Tracking link
• Estimated delivery date

Tracking may take 24–48 hours to update.

7. Insured Shipping

We offer insured shipping at checkout.

If insured shipping is selected:

• Lost, stolen, or damaged packages will be replaced at no cost
• Claims must be filed within 30 days

If not selected:

We are not liable for lost, stolen, or damaged packages once shipped.

8. Shipping Carriers

We use:

• USPS
• UPS
• FedEx
• DHL
• Local carriers

Carrier selection depends on your location.

9. Delivery Issues

9.1 Delayed Shipments

If your order is delayed:

• Check tracking
• Check with neighbours
• Contact the carrier
• Contact us at contact@tinycraft.co

9.2 Lost Packages

If marked delivered but not received:

• Check nearby locations
• Contact the carrier
• Contact us

Insured orders will be replaced.

9.3 Damaged Packages

If damaged:

• Take photos
• Contact us within 7 days
• We will arrange a replacement or refund

9.4 Incorrect Address

You are responsible for providing the correct address.

If incorrect:

• Contact us immediately
• Changes are only possible before shipment

Returned packages may require reshipping fees.

10. PO Boxes and APO/FPO

We can ship to PO Boxes and APO/FPO for US orders. Delivery times may be longer.

11. Order Changes and Cancellations

Contact us within 12 hours to make changes.

After shipment, orders cannot be changed or cancelled.

12. Undeliverable Packages

If returned due to:

• Incorrect address
• Refused delivery
• Unclaimed package

We will contact you for reshipment. Additional fees may apply.

If unclaimed after 30 days, items may be disposed of without refund.