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Effective Date: January 2026 Last Updated: January 2026
At Tiny Craft LLC ("Tinycraft", "we", "us", "our"), we're committed to delivering your order safely and efficiently. This Shipping Policy explains our shipping methods, costs, delivery times, and related procedures.
1. Where We Ship
We ship worldwide to most countries. Some remote locations or countries with import restrictions may have limited shipping options or may not be serviceable.
If your country is not available at checkout, please contact us at contact@tinycraft.co and we'll do our best to accommodate you.
2. Shipping Origins and Delivery Times
To ensure fast delivery, we ship from multiple fulfilment centres around the world:
Please Note:
3. Order Processing Time
Orders are typically processed within 1–2 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak periods (holidays, promotions), processing times may be slightly longer. We will notify you if there are significant delays.
4. Shipping Costs
Shipping costs are calculated at checkout based on:
Free Shipping: We may offer free shipping on qualifying orders. Free shipping thresholds and eligibility are displayed on our website and at checkout.
5. Customs, Duties, and Taxes
Orders to the following regions include VAT and customs duties:
For these regions, you will not be charged additional fees upon delivery.
Orders to the Rest of World:
International orders may be subject to import duties, taxes, and customs fees imposed by your country. These charges are the recipient's responsibility and are not included in the product price or shipping cost.
We have no control over these charges and cannot predict their amount. Please contact your local customs office for more information before ordering.
If you refuse delivery or fail to pay customs charges, the package may be returned or destroyed, and we may not be able to issue a refund.
6. Tracking Your Order
Once your order ships, you will receive an email with:
You can track your order at any time using the tracking link provided.
Tracking Updates:
Tracking information may take 24–48 hours to update after your order ships. If tracking hasn't updated after 48 hours, please contact us.
7. Insured Shipping
We offer insured shipping at checkout for added peace of mind. When insured shipping is selected:
If you did not select insured shipping, we are not liable for lost, stolen, or damaged packages after they leave our facility.
8. Shipping Carriers
We partner with reputable carriers to deliver your orders, including but not limited to:
The carrier used depends on your location and the shipping method selected. We reserve the right to choose the carrier for each shipment.
9. Delivery Issues
9.1 Delayed Shipments
If your order has not arrived within the estimated delivery time, please:
We are not responsible for delays caused by carriers, customs, weather, or other factors beyond our control.
9.2 Lost Packages
If tracking shows your package was delivered but you did not receive it:
For orders with insured shipping, we will replace lost packages at no additional cost. For orders without insured shipping, we will assist where possible but cannot guarantee a replacement or refund.
9.3 Damaged Packages
If your package arrives damaged:
9.4 Incorrect Address
You are responsible for providing a correct and complete shipping address. We are not responsible for orders shipped to an incorrect address provided by you.
If you realise you've entered the wrong address, contact us immediately at contact@tinycraft.co. If the order has not yet shipped, we can update the address. Once shipped, we cannot change the destination.
If a package is returned to us due to an incorrect address, you will be responsible for the cost of reshipping.
10. PO Boxes and APO/FPO Addresses
We can ship to PO Boxes and APO/FPO addresses for US orders. Delivery times may be longer for these addresses.
11. Order Changes and Cancellations
If you need to change or cancel your order (e.g., update the address, add items), please contact us at contact@tinycraft.co within 12 hours of placing your order.
Once an order has been shipped, it cannot be changed or cancelled.
12. Undeliverable Packages
If a package is returned to us as undeliverable due to:
We will contact you to arrange reshipment. You may be responsible for additional shipping costs.
If the package is not claimed within 30 days of return, we may dispose of the items without refund.
