Return and Refund Policy

Effective Date: January 2026 Last Updated: January 2026

At Tiny Craft LLC ("Tinycraft", "we", "us", "our"), we want you to be completely satisfied with your purchase. This Return and Refund Policy explains your rights and our procedures for returns, exchanges, and refunds.

By making a purchase on tinycraft.co, you agree to the terms of this policy.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided the following conditions are met:

• The item is unopened and unused
• The item is in its original packaging
• You have proof of purchase (order confirmation or receipt)

Returns requested after 30 days will not be accepted.

2. Non-Returnable Items

The following items cannot be returned or refunded:

• Opened or used items
• Items damaged by the customer
• Items returned without prior authorisation
• Items returned after 30 days
• Gift cards
• Downloadable products

3. How to Request a Return

To initiate a return, please contact us at contact@tinycraft.co with the following information:

• Your full name
• Order number
• Email address used for the order
• Reason for return
• Photos of the item and packaging (if applicable)

We will review your request and respond within 2 business days. If approved, you will receive return instructions and the return shipping address.

Do not send items back without prior authorisation. Unauthorised returns may be refused or returned to sender.

4. Return Shipping

Customers are responsible for all return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).

We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items. Tinycraft is not responsible for items lost or damaged during return transit.

5. Refund Process

Once your returned item arrives at our warehouse, we will inspect it within 2 business days. If approved, your refund will be processed within 3 business days.

Refunds are issued to the original payment method used at checkout. Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear on your statement.

Refund Breakdown:

• Product price: Refunded in full
• Original shipping cost: Non-refundable (unless return is due to our error)
• Return shipping cost: Paid by customer (non-refundable)
• Restocking fee: None

6. Late or Missing Refunds

If you haven't received your refund within 14 business days of approval:

• Check your bank account or credit card statement again
• Contact your bank or credit card company—processing times vary
• If you've done both and still haven't received your refund, contact us at contact@tinycraft.co

7. Exchanges

We offer exchanges for unopened items within 30 days of delivery. To request an exchange:

• Contact us at contact@tinycraft.co with your order number and the item you'd like instead
• Ship the original item back to us (customer pays return shipping)
• Once received and inspected, we'll ship the replacement item

If the replacement item is a different price, we will charge or refund the difference accordingly.

8. Damaged or Defective Items

If your order arrives damaged, defective, or with missing parts, please contact us within 7 days of delivery with:

• Photos of the damaged item and packaging
• Your order number
• Description of the issue

We will arrange a replacement or refund at no additional cost to you.

9. Wrong Item Received

If you receive the wrong item, contact us within 7 days of delivery. We will provide a prepaid return label and ship the correct item at no additional cost.

10. Order Cancellations

You may cancel your order within 12 hours of placing it by contacting us at contact@tinycraft.co. After this window, orders may have already been processed or shipped and cannot be cancelled.

If your order has shipped, you may request a return once it arrives (standard return policy applies).

11. International Returns

For international orders, customers are responsible for:

• Return shipping costs
• Any customs duties or taxes on the returned item

Refunds for international orders will be processed in the original currency and amount paid. We are not responsible for exchange rate fluctuations.

12. Consumer Rights

This policy does not affect your statutory rights. If you are a consumer in the European Union, United Kingdom, or other jurisdiction with mandatory consumer protection laws, you may have additional rights under local law.

EU/UK Consumers: You have the right to cancel your order within 14 days of receiving your goods without giving a reason (the "cooling-off period"). To exercise this right, you must inform us of your decision by a clear statement. The 14-day period begins from the day you (or a third party indicated by you) receive the goods.

Australian Consumers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure.

13. Contact Us

If you have questions about returns or refunds, please contact us:

Tiny Craft LLC 30 N Gould St Ste N Sheridan, WY 82801, USA Email: contact@tinycraft.co Phone: +1 (659) 213 6568 Hours: 9am–5pm Central Time, Monday–Friday